Privacy Policy Last updated: 24/02/2024
We, referred to as “Us” or “Our,” are fully committed to protecting your Personal Data and respecting your privacy.
This Privacy Policy is designed to clearly explain how we collect, process, store, and use the information you share when using the Pocketoption website (the “Website”).
We are committed to the following key principles:
• Ensuring full transparency in the collection and processing of your Personal Data:
We make it a priority to keep you fully informed at all times so that you can make well-informed decisions about how your Personal Data is used on our Website or when connecting with third-party trading platforms. To achieve this, we use various methods to provide you with clear, accurate, and timely information about our data processing practices.
Additionally, whenever we need to provide you with specific information, we will ensure it is delivered at the appropriate time and in the proper manner.
We are always ready to answer your questions and provide any clarifications you may need, within the limits permitted by law. Feel free to contact us by email at: [email protected]
• Processing your Personal Data exclusively for the purposes set out in this Policy:
The purposes for which we may process your Personal Data include making the Website available to you and connecting you with third-party trading platforms (the “Services”), enhancing your experience on the Website, improving the Services (including the Website itself), protecting Our rights and interests, carrying out business and administrative activities that support the delivery of the Services to users, and/or complying with any legal or regulatory obligations.
We also process Personal Data to better understand your individual needs and preferences.
• Devoting substantial resources to respecting your rights regarding your Personal Data:
We invest significant effort to enable you to exercise your rights as a data subject. You are welcome to contact Us at any time if you wish to access, correct, delete, restrict the processing of, or transfer your Personal Data to yourself or a third party. We will respond to your requests in accordance with applicable law.
• Safeguarding your Personal Data:
While we cannot guarantee absolute security, We employ and will continue to employ a comprehensive range of technical and organizational measures to protect your Personal Data to the highest possible standard.
Our Comprehensive Privacy Policy
1. The Scope
This Policy explains the types of Personal Data the Company collects about individuals and describes how such data is collected, used, shared with third parties, protected, and processed.
In this Policy, “Personal Data” means any information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified, directly or indirectly, by reference to additional information available to Us.
In this Policy, the “processing” of Personal Data refers to any operation or set of operations performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or making available, alignment or combination, restriction, erasure, or destruction.
Our Services are intended for a general audience and are not directed at children under the age of 18. We do not knowingly collect or solicit information from anyone under 18, nor do we knowingly permit such individuals to use our Services. If We become aware that we have collected data from a child, We will take reasonable steps to delete that information promptly.
2. When Do We Collect Personal Data About You?
We collect Personal Data about you whenever you use the Services, interact with our support channels, or visit the Website. In some cases you provide this data directly to Us; in other cases We obtain it by analyzing your interactions with the Services and/or receive it from our third-party partners.
3. No Obligation To Provide Personal Data To Pocketoption And Its Implications
You are under no obligation to provide Us with any Personal Data. However, in certain situations, failing to provide such data may prevent Us from delivering the Services to you, restrict your use of the Website, and/or cause the Services and the Website to function improperly.
4. What types of Personal Data do We collect? Personal Data We collect upon each visit to the Website:
This includes online activity logs and traffic data (including, without limitation, IP address, time and date of access, web and mobile pages visited, language settings, software crash reports, browser type, and device information). Some of this data may not personally identify you and therefore may not be considered Personal Data.
Personal Data We receive from you: any Personal Data you voluntarily provide to Us when interacting with a third-party trading platform through the Website.
Personal Data You specifically provide for submission to third-party platforms to facilitate trading: This includes your full name, phone number, and email address.
5. The Objectives for Processing Personal Data and Their Legal Foundations
Pocketoption processes your Personal Data for one or more of the purposes described in this section, each supported by an appropriate legal basis.
Pocketoption will only process your Personal Data when there is a valid legal basis for doing so. The legal bases on which Pocketoption may process your Personal Data include:
- You have given consent for the processing of your Personal Data for specific purposes. This applies when you voluntarily share your information through the Website so that we can submit it to a third-party trading platform.
- Processing is necessary for the legitimate interests pursued by Pocketoption or a third party. For example, this may include improving our Services or managing legal claims.
- Processing is necessary to comply with a legal obligation to which Pocketoption is subject.
If you would like more information about how the processing of your Personal Data serves the legitimate interests of Pocketoption or a third party, please feel free to contact us by email at any time.
Below, we outline the specific purposes for which we may process your Personal Data, together with the corresponding legal justifications:
| Objective | Legal Foundation | |
| 1 |
To transmit your information to third parties at your request for participating in digital and trading activities. We may collect Personal Data about you in order to forward it to third parties when you explicitly request us to do so. |
You have provided consent for the processing of your Personal Data for one or more specified purposes. |
| 2 |
To respond to your inquiries, requests, and/or concerns Processing of your Personal Data is necessary to handle any questions you may have about your use of our Services. |
Processing is required for the legitimate interests pursued by the Company or a third party. |
| 3 |
To fulfill any legal obligations or court and administrative orders We process your Personal Data to ensure compliance with our various legal obligations. |
Processing is essential to meet a legal requirement that the Company is obligated to follow. |
| 4 |
To improve Our Services We may use your Personal Data to enhance Our Services. This includes, among other things, analyzing crash logs and other malfunction reports related to the Services. |
Processing is essential for the pursuit of legitimate interests by the Company or a third party. |
| 5 |
To prevent fraudulent activities and misuse of Our Services |
Processing is essential for the pursuit of legitimate interests by the Company or a third party. |
| 6 |
To carry out and maintain various activities that support the delivery of Our Services Such operations include back-office functions, business development, strategic planning, oversight, and similar activities. |
Processing is required to serve the legitimate interests pursued by the Company or a third party. |
| 7 |
To perform analyses, including statistical evaluations We use various analytical methods, including statistical techniques, to support decision-making across multiple areas. |
Processing is required to serve the legitimate interests pursued by the Company or a third party. |
| 8 |
To protect Our and third parties’ interests, rights, and assets, including the initiation, exercise, or defense of legal claims We may process your Personal Data to safeguard Our interests, rights, and assets, or those of third parties, in accordance with any applicable law, regulation, or agreement, including Our terms, conditions, and policies. |
Processing is required to serve the legitimate interests pursued by the Company or a third party. |
6. Transfer Of Personal Data To Third Parties
Pocketoption may disclose your Personal Data to third-party service providers that assist us with data storage, hosting, IP address analysis, user experience evaluation, research, and other analytical, technical, and diagnostic services.
In addition, when you specifically request it, we may forward certain Personal Data about you to third-party trading platforms. In these cases, we share only the information you provide for this purpose, and those third parties will process your Personal Data in accordance with their own privacy policies. We may share your Personal Data with multiple third-party trading platforms.
Pocketoption may also share your Personal Data with its affiliated companies and business partners that supply resources helping us improve and elevate the quality of the services and products we offer to our users.
We may disclose your Personal Data to governmental, regulatory, and official authorities when such disclosure is required to protect our interests, rights, and assets, as well as those of third parties, including the initiation, exercise, or defense of legal claims.
We may also release Personal Data about you to potential buyers, investors, or lenders of Pocketoption or any company within our group, or in connection with any corporate transaction such as asset sales, mergers, reorganizations, consolidations, or bankruptcy proceedings involving Pocketoption or any related entity.
7. Cookies and Third Party Services
We may work with certain third-party services, such as analytics providers or advertising partners on our Website, which may also use cookies or similar technologies. Their practices are governed by their own privacy policies.
A cookie is a small text file placed on the device you use to access the Website. These cookies allow us to collect information about your visit and behavior, helping us improve your user experience by remembering your preferences and settings and by offering products and services that may be of interest to you. Cookies may also be used to gather statistical data and perform analytics.
Some cookies we use are session cookies, which are temporarily stored on your device and deleted when you close your browser. Others are persistent cookies, which remain on your device after you leave the Website and help us recognize you as a returning visitor.
Types of cookies:
The cookies we may use are grouped by their purpose and functionality as follows:
| Type of Cookie | Purpose | Additional Information |
| Strictly Necessary Cookies |
These cookies are indispensable for enabling you to navigate the Website and access features you have requested. They ensure delivery of our content, products, and services you seek. Such cookies are crucial for your device to download or stream information, allowing seamless navigation through the Website, utilization of its features, and revisiting previously accessed pages. |
These cookies collect personal data about you, such as your username and last login date, and confirm your login status on the Website. These cookies are automatically removed once you close your web browser (session cookies). |
| Functionality Cookies | These cookies help us recognize you when you revisit the Website, enabling us to remember your selections and preferences. | These cookies remain active even after your browser is closed, lasting until they reach their set expiration time. |
| Performance Cookies | These cookies are essential for gathering aggregated statistics about the Website's performance, aiding in its testing and enhancement to deliver a superior user experience. They also allow us to perform analytical functions on the Website. |
These cookies gather anonymized data that cannot be traced back to any identified or identifiable individual. The validity of these cookies varies; some are erased when you close your browser, while others persist indefinitely. |
Blocking and Removing Cookies
You can adjust your browser settings to block and eliminate some or all cookies. Below are links with instructions for doing this in some of the most widely-used web browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please be aware that if you proceed, certain features and functionalities of the Website might not operate as expected.
ONLINE TRACKING NOTICE
AT THIS TIME, THIS SERVICE DOES NOT SUPPORT DO-NOT-TRACK SIGNALS.
8. Retention Of Personal Data About You
Pocketoption will retain your Personal Data as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws, regulations, policies, and orders.
We will share your information with third-party trading platforms for a 12-month period and, subject to your consent, may extend this for an additional 12 months.
To ensure that your Personal Data is not held longer than necessary, we regularly review the data we retain to determine if any can be deleted.
9. Transfers of Personal Data To A Third Country Or An International Organization
Your Personal Data may be transferred to a third country (i.e., outside of your jurisdiction) or to international organizations. In such cases, Pocketoption will implement appropriate safeguards to ensure the protection of your Personal Data and provide enforceable data subject rights and effective legal remedies.
If you reside in the EEA (European Economic Area), please note that these protections and safeguards will be in place if any of the following conditions are met:
- The transfer is directed to a third country or an international organization recognized by the EU Commission as offering an adequate level of protection for Personal Data, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council dated 27 April 2016 (commonly known as the "GDPR").
- The transfer is executed under a legally binding and enforceable agreement between public authorities or bodies as outlined in Article 46(2)(a) of the GDPR; or
- The transfer complies with standard data protection clauses adopted by the EU Commission in line with Article 46(2)(c) of the GDPR. You can view these clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you're interested in learning about the safeguards we employ to protect the Personal Data transferred to a third country or an international organization, please reach out to us via email at: [email protected]
10. Protection Of Your Personal Data
We take the implementation of appropriate technical and organizational measures seriously to ensure a high level of security for Personal Data, considering the risks associated with processing, especially from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to Personal Data that is transmitted, stored, or otherwise processed.
While we strive for perfection, we cannot promise error-free performance regarding the privacy of your Personal Data. We disclaim any liability for indirect, incidental, consequential, or punitive damages related to the use or release of your Personal Data, including but not limited to, disclosure of Personal Data due to transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.
In some cases, legal or other obligations beyond our control may require us to transfer your Personal Data to third parties,entities like public authorities. In these scenarios, our control over the protection level offered to your Personal Data by such third parties is limited.
The transfer of Personal Data over the internet cannot be completely safeguarded. Consequently, Pocketoption cannot guarantee the security of your Personal Data when it is transmitted over the internet to us.
11. Links to Third-Party Websites
The Website might contain links to websites and/or applications operated by third parties. Pocketoption does not oversee these websites and applications, nor the gathering and/or processing of your Personal Data by them. We hold no responsibility for these websites and applications or their privacy and data protection policies and practices. This Policy does not govern any activities conducted through such websites and/or applications.
Whenever you visit these third-party websites and/or applications, we advise you to thoroughly examine their privacy policies before using them and before sharing any of your Personal Data.
12. Your Rights Regarding Your Personal Data
In general, you have the right to request that we confirm whether we are collecting Personal Data about you, to review this data, to correct any inaccuracies, and to delete Personal Data no longer needed by us. You can also limit your consent to specific processing of your Personal Information.
If you are a resident of the EEA, please review this section:
You have the following rights concerning your Personal Data. To exercise these rights, you may send a request to exercise your rights to the following email address:
Right of Access
You have the right to obtain from Pocketoption confirmation as to whether your Personal Data is being processed and, if so, to access the Personal Data along with the following details:information: (1) the objectives of processing; (2) the types of Personal Data involved; (3) the recipients or groups of recipients to whom the Personal Data has been or will be shared, particularly those in countries outside the European Economic Area (EEA) or with international organizations; (4) if feasible, the planned duration for storing the Personal Data, or if not feasible, the criteria used to determine that duration; (5) the existence of the right to request from Pocketoption the correction or deletion of Personal Data or the limitation of its processing, or to object to such processing; (6) the right to file a complaint with a supervisory authority; (7) if the Personal Data was not collected directly from you, any available information regarding its origin; (8) the existence of profiling; and (9) if Personal Data is transferred to a third country outside the EEA or to an international organization, the appropriate safeguards regarding the transfer.
Pocketoption will provide a copy of the Personal Data undergoing processing and may impose a reasonable fee for any additional copies you request. If your request is made electronically, and unless you specify otherwise, the information will be provided in a commonly used electronic format.
The right to obtain a copy of the Personal Data must not infringe on the rights and freedoms of others. Therefore, if the request compromises the rights and freedoms of others, Pocketoption may choose not to fulfill your request or to do so in a restricted manner.
Right to rectification
You are entitled to have Pocketoption correct any inaccurate Personal Data about you. Considering the purposes of processing, you have the right to have incomplete Personal Data about you completed, possibly by providing a supplementary statement.
Right to erasure
the following grounds apply: (a) the Personal Data is no longer needed for the purpose it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal basis for the processing; (c) you object at any time, on grounds relating to your specific situation, to the processing of Personal Data about you that is based on the legitimate interests pursued by us or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) thePersonal Data has been processed unlawfully; or (f) the Personal Data concerning you must be deleted to comply with a legal obligation under European Union or Member State law applicable to the Company.
This right does not apply if the processing is necessary (a) to comply with a legal obligation requiring processing under European Union or Member State law to which the Company is subject; or (b) for establishing, exercising, or defending legal claims.
Right to Restrict Processing
You have the right to request that the Company restricts the processing of your Personal Data under the following circumstances: (a) if you dispute the accuracy of the Personal Data, for a period that allows the Company to verify its accuracy; (b) if the processing is unlawful and you oppose erasure, opting instead to restrict its use; (c) if the Company no longer requires your Personal Data for processing purposes, but you need it to establish, exercise, or defend legal claims; (d) if the processing is necessary for the legitimate interests pursued by the Company or a third party, unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or for establishing, exercising, or defending legal claims; or (e) if your Personal Data is processed for direct marketing purposes, including profiling, to the extent related to such marketing.
Should the processing of your Personal Data be restricted at your request, such data, apart from storage, will only be processed with your consent or for establishing, exercising, or defending legal claims, protecting the rights of another natural or legal person, or for significant public interest reasons of the European Union or a Member State.
Right to Data Portability
You are entitled to receive your Personal Data, which you have provided to the Company, in a structured, commonly used, and machine-readable format. Additionally, you have the right to transfer this data to another entity if the processing is based on your consent or a contract to which you are a party, and the processing is carried out by automated means.
When you exercise your right to data portability, it's possible to have your Personal Data transferred directly from the Company to another organization, provided it can be done technically. This right doesn't interfere with your or the Company's rights to data deletion. Moreover, exercising this right should not adversely impact the rights and freedoms of others.
Right to Withdraw Consent
You have the ability to withdraw your consent for us to process your Personal Data at any time, without affecting the legality of any processing carried out before the withdrawal.
Right to Object
You may object to the processing of your Personal Data at any time, especially if it pertains to your particular situation, and when the processing is based on the legitimate interests of the Company or a third party. This includes any profiling conducted on these grounds. Once you object, we will cease processing your Personal Data unless we can demonstrate compelling legitimate reasons for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
Additionally, you can object to the processing of your Personal Data for direct marketing purposes at any time, including any related profiling.
Right to lodge a complaint with a supervisory authority
You are entitled to file a complaint with a supervisory authority established by a Member State to safeguard the fundamental rights and freedoms of individuals concerning the processing of Personal Data within the European Union.
Your rights concerning your Personal Data as detailed in this section 13 may be limited by European Union or Member State law to which the Company is subject.
We will provide you with the requested information as per your rights detailed in this section 13 promptly and within one month of receiving the request. This period may be extended by two additional months if necessary, considering the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
The information requested according to your rights detailed in this section 13 will be provided at no charge, unless specified otherwise in this section 13. Where requests are manifestlyIf a request is considered unreasonable or excessive, particularly due to its repetitive nature, we may either (a) impose a reasonable fee, reflecting the administrative expenses incurred to provide the information, communication, or action requested; or (b) decline to fulfill the request.
Pocketoption might ask you to provide additional details necessary to verify your identity to process your request as per your rights outlined in this section 13, especially if there are reasonable doubts regarding the identity of the individual making the request.
13. Updates To This Policy
We reserve the right to modify this Policy periodically. Whenever changes are made, we will inform you by posting the revised Policy on the Website. Moreover, for significant updates, we will endeavor to notify you through communication methods deemed reasonably effective to inform you of such changes, and by posting a notice on the Website. Unless otherwise specified, all modifications will become effective once the updated Policy is published on our Website.